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Storey - Professor, Chris and Kelly, David (2001) Measuring the performance of new service development activities: an exploratory study. The Service Industries Journal, 21 (2). pp. 71-90. ISSN 0264-2069

Easingwood, Christopher and Storey, Christopher (1996) The value of multi-channel distribution systems in the financial services sector. The Service Industries Journal, 16 (2). pp. 223-241. ISSN 0264-2069

This list was generated on Tue Mar 21 08:52:09 2023 GMT.