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Article

Hilken, Tim, Chylinski, Mathew, de Ruyter, Ko, Heller, Jonas and Keeling, Debbie Isobel (2022) Exploring the frontiers in reality-enhanced service communication: from augmented and virtual reality to neuro-enhanced reality. Journal of Service Management. ISSN 1757-5818

Keeling, Debbie I, Laing, Angus and de Ruyter, Ko (2018) Evolving roles and structures of triadic engagement in healthcare. Journal of Service Management, 29 (3). pp. 352-377. ISSN 1757-5818

Storey, Chris and Hull, Frank M (2010) Service development success: a contingent approach by knowledge strategy. Journal of Service Management, 21 (2). pp. 140-161. ISSN 1757-5818

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