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Roque Lobo, Stanislaus, Samaranayake, Premaratne and Subramanian, Nachiappan (2019) The Impact of TQM and information communication technology (ICT) as an enabler in the Quality Management Assessment Framework (QMAF) on business outcomes. International Journal of Systems Science: Operations & Logistics, 6 (1). pp. 69-85. ISSN 2330-2674