Article

Golf Papez, Maja, Heller, Jonas, Hilken, Tim, Chylinksi, Mathew, de Ruyter, Ko, Keeling, Debbie and Mahr, Dominik (2022) Embracing falsity through the metaverse: the case of synthetic customer experiences. Business Horizons, 65 (6). pp. 739-749. ISSN 0007-6813

Hilken, Tim, Keeling, Debbie I, Chylinski, Mathew, de Ruyter, Ko, Golf Papez, Maja, Heller, Jonas, Mahr, Dominik and Alimamy, Saifeddin (2022) Disrupting marketing realities: a research agenda for investigating the psychological mechanisms of next-generation experiences with reality-enhancing technologies. Psychology and Marketing, 39 (8). pp. 1660-1671. ISSN 0742-6046

Golf Papez, Maja and Veer, Ekant (2022) Feeding the trolling: understanding and mitigating online trolling behavior as an unintended consequence. Journal of Interactive Marketing, 57 (1). pp. 90-114. ISSN 1094-9968

Veer, Ekant and Golf-Papez, Maja (2018) Physically freeing: breaking taboos through online displays of the sexual self. Journal of Marketing Management, 34 (13-14). pp. 1105-1125. ISSN 0267-257X

Golf Papez, Maja and Veer, Ekant (2018) Opening the black boxes of consumer misbehaviors: insights from studying online trolling. Advances in Consumer Research, 45. pp. 624-625. ISSN 0098-9258

Golf-Papez, Maja and Veer, Ekant (2017) Don’t feed the trolling: rethinking how online trolling is being defined and combated. Journal of Marketing Management, 33 (15-16). pp. 1336-1354. ISSN 0267-257X

Book Section

Golf-Papez, Maja and Moolenaar, René (2022) Customer disloyalty: an interactive introspection. In: Keeling, Debbie, de Ruyter, Ko and Cox, David (eds.) Handbook of Research on Customer Loyalty. Edward Elgar Publishing, pp. 142-151. ISBN 9781800371637

Veer, Ekant, Golf Papez, Maja and Zahrai, Kseniia (2019) Using the socio-ecological model as an holistic approach to behavioural change. In: Kennedy, Ann-Marie (ed.) Macro-social marketing insights. systems thinking for wicked problems. Routledge Interpretive Marketing Research . Routledge, Abingdon; New York, pp. 54-71. ISBN 978-1138322080

Conference or Workshop Item

Bajde, Domen, Golf Papez, Maja, Kolar, Tomaž and Culiberg, Barbara (2021) The mechanisms and logics of consumer governance: the case of Airbnb. In: Sharing Cultures: 7th International Workshop on the Sharing Economy, 24th - 26th February 2021, Online.

Golf-Papez, Maja and Veer, Ekant (2020) Disassembling online trolling: towards better understanding and managing of online mischief-making consumer misbehaviours. In: Interactive Marketing Research Conference 2020, 27 - 28 March 2020, Online.

Golf Papez, Maja and Beverland, Michael (2020) What makes consumer-brand relationships bad? enlightening relational negativity. In: Association for Consumer Research Conference 2020, October 2 - 8, 2020, Online.

Veer, Ekant and Golf Papez, Maja (2019) Photographic data privacy: sharing sexually explicit imagery online. In: Asia-Pacific ACR Conference 2019, 10th-12th Jan 2019, Ahmedabad, India.

Golf Papez, Maja and Veer, Ekant (2017) Disassembling consumer misbehaviours: the Case of trolling. In: ANZMAC 2017: Marketing for impact, December 4-6 2017, Melbourne, Australia.

Golf Papez, Maja and Veer, Ekant (2017) Opening the black boxes of consumer misbehaviors: insights from studying online trolling. In: 2017 Association for Consumer Research Conference, October 26-29 2017, San Diego, CA.

Golf Papez, Maja and Veer, Ekant (2016) Towards better understanding and managing of online trolling behaviors. In: Association for Consumer Research Conference, 27-29 October 2016, Berlin, Germany.

Golf Papez, Maja and Beverland, Michael (2016) Exploring the negative aspects of consumer brand relationships through the use of relational models theory. In: BBR 2016, May 18th-20th 2016, Toronto, Canada.

Golf Papez, Maja and Veer, Ekant (2015) Who do we call trolls and why do they still find ways to troll? A conceptual paper. In: ANZMAC Conference 2015, 30 Nov - 2 Dec 2015, UNSW Business School, Sydney, Australia.

Conference Proceedings

Humayun, Mariam, von Richthofen, Georg and Golf Papez, Maja (2021) Algorithms just want attention: consumers’ resistance through digital detoxing. Association for Consumer Research, Online, 28th - 30th October 2021. Published in: NA - Advances in Consumer Research. 49 300-301. Association for Consumer Research

Golf-Papez, Maja and Beverland, Michael (2021) What makes consumer-brand relationships bad? Enlightening relational negativity. Association for Consumer Research 2020, Online, October 2 - 8, 2020. Published in: Advances in Consumer Research. 48 368-369. Association for Consumer Research ISSN 0098-9258

Veer, Ekant and Golf-Papez, Maja (2019) Photographic data privacy: sharing sexually explicit imagery online. Asia-Pacific ACR Conference 2019, Ahmedabad, India, 10th-12th Jan 2019. Published in: Asia-Pacific Advances in Consumer Research. 12 40-40. Association for Consumer Research., Duluth, MN.

Thesis

Golf Papez, Maja (2018) Disassembling online trolling: towards the better understanding and managing of online mischief-making consumer misbehaviours. Doctoral thesis (PhD), University of Canterbury, New Zealand.