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Almeida, Mariana Pinho de (2017) Sharing to improve services: a study of shared services capabilities. Doctoral thesis (PhD), University of Sussex.
Almeida, Mariana Pinho de, Doran, Desmond and Papadopoulos, Athanasios (2016) Sharing to improve services: an exploratory study of shared service centre capabilities. In: EurOMA 2016 (23rd International Annual Conference of the European Operations Management Association), 17-22 Jun 2016, Trondheim, Norway.