Article

Qiu, Jingqi, Boukis, Achilleas and Storey, Chris (2021) Internal marketing: a systematic review. Journal of Marketing Theory and Practice. ISSN 1069-6679

Yacoub, Ghassan, Storey, Chris and Haefliger, Stefan (2020) Appropriability mechanisms for manufacturing and service firms: the contingencies of openness and knowledge intensity. R&D Management, 50 (5). pp. 551-572. ISSN 0033-6807

Bertele, Kerrie, Feiereisen, Stephanie, Storey, Chris and van Laer, Tom (2019) It’s not what you say, it’s the way you say it! Effective message styles for promoting innovative new services. Journal of Business Research, 107. pp. 38-49. ISSN 0148-2963

Storey, Chris, Kocabasoglu-Hillmer, Canan, Roden, Sinéad and de Ruyter, Ko (2018) Governing embedded partner networks: certification and partner communities in the IT sector. International Journal of Operations and Production Management, 38 (9). pp. 1709-1734. ISSN 0144-3577

Storey, Chris and Larbig, Christine (2017) Absorbing customer knowledge: how customer involvement enables service design success. Journal of Service Research, 21 (1). pp. 101-118. ISSN 1094-6705

Storey, Chris, Cankurtaran, Pinar, Papasthopoulou, Paulina and Hultink, Erik Jan (2016) Success factors for service innovation: a meta-analysis. Journal of Product Innovation Management, 33 (5). pp. 527-548. ISSN 0737-6782

Storey, Chris and Perks, Helen (2015) Mixing rich and asynchronous communication for new service development performance. R&D Management, 45 (2). pp. 107-125. ISSN 0033-6807

Blonska, Agnieszka, Storey, Chris, Rozemeijer, Frank, Wetzels, Martin and de Ruyter, Ko (2013) Decomposing the effect of supplier development on relationship benefits: the role of relational capital. Industrial Marketing Management, 42 (8). pp. 1295-1306. ISSN 0019-8501

Storey, Chris and Kocabasoglu-Hillmer, Canan (2013) Making partner relationship management systems work: the role of partnership governance mechanisms. Industrial Marketing Management, 42 (6). pp. 862-871. ISSN 0019-8501

Storey, Chris and Hughes, Mathew (2013) The relative impact of culture, strategic orientation and capability on new service development performance. European Journal of Marketing, 47 (5/6). pp. 833-856. ISSN 0309-0566

Storey, Chris and Harborne, Paul (2012) Project portfolio management: prioritising resources for change. International Journal of Entrepreneurship and Innovation Management (IJESB), 16 (1/2). pp. 98-113. ISSN 1476-1297

Storey, Chris and Kahn, Kennerh (2010) The role of knowledge management strategies and task knowledge in stimulating service innovation. Journal of Service Research, 13 (4). pp. 397-410. ISSN 1094-6705

Storey, Chris and Hull, Frank M (2010) Service development success: a contingent approach by knowledge strategy. Journal of Service Management, 21 (2). pp. 140-161. ISSN 1757-5818

Storey - Professor, Chris and Kelly, David (2002) Innovation in services: the need for knowledge management. Australasian Marketing Journal, 10 (1). pp. 59-70. ISSN 1441-3582

Storey - Professor, Chris and Kelly, David (2001) Measuring the performance of new service development activities: an exploratory study. The Service Industries Journal, 21 (2). pp. 71-90. ISSN 0264-2069

Kelly, David and Storey, Chris (2000) New service development: initiation strategies. Library Consortium Management, 2 (5/6). pp. 104-122. ISSN 1466-2760

Storey, Chris and Easingwood, Christopher J (1999) Types of new product performance: evidence from the consumer financial services sector. Journal of Business Research, 46 (2). pp. 193-203. ISSN 0148-2963

Storey, Chris and Easingwood, Christopher (1998) The augmented service offering: a conceptualisation and study of its impact on new service success. Journal of Product Innovation Management, 15 (4). pp. 335-351. ISSN 0737-6782

Johne, Axel and Storey, Chris (1998) New service development: a review of the literature and annotated bibliography. European Journal of Marketing, 32 (3/4). pp. 184-251. ISSN 0309-0566

Storey, Chris and Daniel, Elizabeth (1997) On line banking: strategic and management challenges. Long Range Planning, 30 (6). pp. 890-898. ISSN 0024-6301

Easingwood, C J and Storey, C (1997) Distribution strategies in the financial services sector. Journal of Financial Services Marketing, 1 (3). pp. 25-36. ISSN 1363-0539

Storey, Chris D and Easingwood, Christopher J (1996) Determinants of new product performance: a study in the financial services sector. International Journal of Service Industry Management, 7 (1). pp. 32-55. ISSN 0956-4233

Easingwood, Christopher and Storey, Christopher (1996) The value of multi-channel distribution systems in the financial services sector. The Service Industries Journal, 16 (2). pp. 223-241. ISSN 0264-2069

Easingwood, Christopher and Storey, Christopher (1995) The impact of development on new financial service success. Logistics Information Management, 8 (4). pp. 35-40. ISSN 0957-6053

Cooper, Robert G, Easingwood, Christopher J, Edgett, Scott, Kleinschmidt, Elko J and Storey, Chris (1994) What distinguishes the top performing new products in financial services. Journal of Product Innovation Management, 11 (4). pp. 281-299. ISSN 0737-6782

Easingwood, Christopher J and Storey, Christopher D (1993) Marketplace success factors for new financial service success. Journal of Services Marketing, 7 (1). pp. 41-55. ISSN 0887-6045

Storey, Chris and Easingwood, Christopher (1993) The impact of the new product development project on new financial service success. Service Industries Journal, 13 (3). pp. 40-54. ISSN 0264-2069

Storey, Chris and Easingwood, Christopher (1991) Success factors for new consumer financial services. International Journal of Bank Marketing, 9 (1). pp. 3-10. ISSN 0265-2323

Book Section

Hull, Frank, Storey, Chris and Edvardsson, Bo (2006) Involving customers in new service development. In: Edvardsson, Bo, Gustafsson, Gus and Kristensson, Per (eds.) Customer and Supplier Involvement in New Service Development. Imperial College Press, London, pp. 281-312. ISBN 9781860946691

Storey, Chris and Easingwood, Christopher (1997) Success factors for new consumer financial services. In: Meidan, Arthur, Lewis, Barbara and Moutinho, L (eds.) Financial Services Marketing. Harcourt Publishers Ltd, United Kingdom, pp. 124-135. ISBN 003099019X

Conference or Workshop Item

Storey, Chris, Kocabasoglu Hillmer, Canan, Roden, Sinead and de Ruyter, Ko (2016) The role of certification and partner communities in the ICT sector. In: 23rd EurOMA conference, 17-22 Jun 2016, Trondheim, Norway.

Yacoub, Ghassan, Haeflliger, Stefan and Storey, Chris (2015) Heads or tails? The openness-appropriability duality and its implications for innovative performance. In: 75th Annual Meeting of the Academy of Management (AOM 2015): Opening Governance, 7-11 Aug 2015, Vancouver, British Columbia.

Storey, Chris (2014) Unrequited love: a dyadic view on buyers and sellers social capital. In: 17th Academy of Marketing Science (AMS) World Marketing Congress, 05-08 Aug 2014, Lima, Peru.

Larbig, Christine and Storey, Chris (2014) Antecedents to customer involvement in new service development – the role of customer centricity, service newness and market uncertainty. In: 21st EIASM International Product Development Management Conference, 15-17 Jun 2014, Limerick, Ireland.

Storey, Chris, Kocabasoglu-Hillme, Canan, Roden, Sinead and de Ruyter, Ko (2014) The role of certification in seller-reseller relationships: a critical evaluation through the lens of embededness. In: 43rd Annual European Marketing Academy (EMAC) Conference, 03-06 Jun 2014, Valencia, Spain.

Book

Hull, Frank and Storey, Chris (2016) Total value development: how to drive service innovation. Imperial College Press, London. ISBN 1783267135