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Luu, Ngoc, Hau, Le, Ngo, Liem, Bucic, Tania and Cuong, Pham (2016) Outcome versus process value in service delivery. Journal of Services Marketing, 30 (6). pp. 630-642. ISSN 0887-6045

Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). ISSN 0887-6045

Gounaris, Spiros and Boukis, Achilleas (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045

Easingwood, Christopher J and Storey, Christopher D (1993) Marketplace success factors for new financial service success. Journal of Services Marketing, 7 (1). pp. 41-55. ISSN 0887-6045

This list was generated on Thu Apr 27 10:27:35 2017 BST.