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Laing, Angus, Keeling, Debbie and Newholm, Terry (2011) Virtual communities come of age: parallel service, value, and propositions offered in communal online space. Journal of Marketing Management, 27 (3-4). pp. 291-315. ISSN 0267-257X

Burton, Jamie and Khammash, Marwan (2010) Why do people read reviews posted on customer-opinion portals? Journal of Marketing Management, 26 (3-4). pp. 230-255. ISSN 0267-257X

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