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Article

Breitsohl, Jan, Khammash, Marv and Griffiths, Gareth (2010) E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management, 23 (5). pp. 653-660. ISSN 1741-0398

Huang, Jimmy, Newell, Sue, Poulson, Brad and Galliers, Robert D. (2007) Creating value from a commodity process: a case study of a call center. Journal of Enterprise Information Management, 20 (4). pp. 396-413. ISSN 1741-0398

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