Article

Orsingher, Chiara, Valentini, Sara and Polyakova, Alexandra (2018) Customers’ emotions in service failure and recovery: a meta-analysis. Advances in Consumer Research, 45. pp. 791-732. ISSN 0098-9258

Polyakova, Alexandra, Ordanini, Andrea and Estes, Zachary (2014) Double-Edged nature of free perks: consumer entitlement and its consequences in the marketplace. Advances in Consumer Research, 42. pp. 644-645. ISSN 0098-9258