![]() | Up a level |
Article
Orsingher, Chiara, Valentini, Sara and Polyakova, Alexandra (2018) Customers’ emotions in service failure and recovery: a meta-analysis. Advances in Consumer Research, 45. pp. 791-732. ISSN 0098-9258
Golf Papez, Maja and Veer, Ekant (2018) Opening the black boxes of consumer misbehaviors: insights from studying online trolling. Advances in Consumer Research, 45. pp. 624-625. ISSN 0098-9258
Polyakova, Alexandra, Ordanini, Andrea and Estes, Zachary (2014) Double-Edged nature of free perks: consumer entitlement and its consequences in the marketplace. Advances in Consumer Research, 42. pp. 644-645. ISSN 0098-9258
Mukesh, Mudra and Goncalves, Dilney (2012) Virtually unhappy: how probability neglect in social comparison biases judgments of satisfaction with life. Advances in Consumer Research, 40. pp. 741-742. ISSN 0098-9258