Items for Boukis, Achilleas

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Number of items: 24.

Article

Gounaris, Spiros, Kalliopi, Chatzipanagiotou, Boukis, Achilleas and Perks, Helen (2016) Unfolding the recipes for conflict resolution during the new service development effort. Journal of Business Research, 69 (10). pp. 4042-4055. ISSN 0148-2963 (Accepted)

Boukis, Achilleas (2016) Achieving favourable customer outcomes through employee deviance. Service Industries Journal, 36 (7-8). pp. 319-338. ISSN 0264-2069

Boukis, Achilleas, Kaminakis, Kostas, Siampos, Anastasios and Kostopoulos, Ioannis (2015) Linking internal marketing with customer outcomes. Marketing Intelligence & Planning, 33 (3). 394 -413. ISSN 0263-4503

Boukis, Achilleas, Kostopoulos, Giannis and Katsaridou, Iliana (2014) IMO and different fit types as key enablers of employee brand-supporting behaviour. Journal of Strategic Marketing, 22 (2). ISSN 0965-254X

Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). ISSN 0887-6045

Boukis, Achilleas (2013) Identifying some internal S/F factors of NSD project performance. International Journal of Retail & Distribution Management, 41 (7). pp. 531-544. ISSN 0959-0552

Gounaris, Spiros and Boukis, Achilleas (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045

Kostopoulos, Giannis, Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529

Book Section

Kaminakis, Kostas, Gounaris, Spiros and Boukis, Achilleas (2012) Highlighting the role of servicescapes and organizational climate on employees’ performance. In: Marketing Dynamism & Sustainability: Things Change, Things Stay the Same. Springer, London, pp. 755-764. ISBN 9783319109114

Conference or Workshop Item

Chamakiotis, Petros, Boukis, Achilleas and Panteli, Niki (2016) The fuzzy front-end of innovation in temporary virtual project teams. In: 10th Mediterranean Conference on Information Systems (MCIS 2016), 4-6 September, Paphos, Cyprus.

Chatzipanagiotou, Kalliopi, Gounaris, Spiros, Boukis, Achilleas and Perks, Helen (2016) Applying a fuzzy-set qualitative comparative analysis for conflict resolution during new service development. In: Global Marketing Conference, Hong Kong. (Accepted)

Boukis, Achilleas and Chatzipanagiotou, Kalliopi (2016) Legitimate customer consequences deriving from customer-oriented deviance. In: Global Marketing Conference, Hong Kong. (Accepted)

Boukis, Achilleas, Chatzipanagiotou, Kalliopi, Kostopoulos, Ioannis and Yuksel, Ruya (2016) How pro-customer deviance and customer’s participation shape service encounter outcomes. In: Academy of Marketing Science Conference, Orlando. (Accepted)

Boukis, Achilleas, Siamagka, NikolettaTheofania, Tabassum, Farhana and Kastanakis, Minas (2015) Front-line employee deviance, encounter satisfaction and customer citizenship behavior: an experimental design. In: Academy of Marketing Science, Denver, US. (Accepted)

Boukis, Achilleas and Christodoulides, George (2015) Key antecedents and outcomes of employee-based brand equity. In: 2015 Academy of Marketing Science Annual Conference, Tuesday, May 12 – Thursday, May 14, Denver, Colorado.

Kaminakis, Kostas, Karantinou, Kalipso and Boukis, Achilleas (2014) The mediating role of self-concept discrepancy in the relationship between values and personal based motivation of luxury products consumers. In: 2nd International Conference on Strategic Innovative Marketing, 13-17 September 2013, Prague, CZ.

Boukis, Achilleas, Gounaris, Spiros and Lings, Ian (2014) Identifying determinants of employees’ brand performance in the delivery of interpersonal services. In: 2014 Global Marketing Conference, July 15 - 18, Singapore.

Boukis, Achilleas and Gounaris, Spiros (2014) Knowledge management strategies and internal dynamics as key determinants of resource optimization and decision-making quality during NSD. In: 2014 Global Marketing Conference, July 15 - 18, Singapore.

Boukis, Achilleas (2014) Conflict management styles and NSD project performance under different types of conflict. In: 43rd EMAC Annual Conference 2014, 3-6 June, University of Valencia, Spain.

Kostopoulos, Giannis, Rodorfos, George and Boukis, Achilleas (2014) Re-examining the influence of service delivery system effectiveness on perceived service quality. In: 43rd EMAC Annual Conference 2014, 3-6 June, University of Valencia, Spain.

Boukis, Achilleas and kaminakis, Kostas (2014) Exploring the fuzzy front-end of the new service development process – a conceptual framework. In: 2nd International Conference on Strategic Innovative Marketing, 13-17 September 2013, Prague, CZ.

Boukis, Achilleas, Kostopoulos, Giannis, Katsaridou, Iliana and Kaminakis, Kostas (2012) Enhancing contact employees’ fit with their environment and willingness to report service complaints. In: Academy of Marketing Science Conference,, 15-20 May 2012, New Orleans, US.

Boukis, Achilleas, Gounaris, Spiros, kostopoulos, Giannis and Kaminakis, Kostas (2012) Enhancing customer perceived service quality through IMO diffusion. In: Academy of Marketing Science Conference,, 15-20 May 2012, New Orleans, US.

Thesis

Boukis, Achilleas (2014) The effect of internal market orientation, internal dynamics and knowledge management strategies on NSD project performance. Doctoral thesis (PhD), University of Strathclyde.

This list was generated on Tue Mar 28 18:46:01 2017 BST.