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Gounaris, Spiros, Kalliopi, Chatzipanagiotou, Boukis, Achilleas and Perks, Helen (2016) Unfolding the recipes for conflict resolution during the new service development effort. Journal of Business Research, 69 (10). pp. 4042-4055. ISSN 0148-2963
Boukis, Achilleas (2016) Achieving favourable customer outcomes through employee deviance. Service Industries Journal, 36 (7-8). pp. 319-338. ISSN 0264-2069
Boukis, Achilleas, Kaminakis, Kostas, Siampos, Anastasios and Kostopoulos, Ioannis (2015) Linking internal marketing with customer outcomes. Marketing Intelligence & Planning, 33 (3). 394 -413. ISSN 0263-4503
Boukis, Achilleas, Kostopoulos, Giannis and Katsaridou, Iliana (2014) IMO and different fit types as key enablers of employee brand-supporting behaviour. Journal of Strategic Marketing, 22 (2). ISSN 0965-254X
Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). ISSN 0887-6045
Boukis, Achilleas (2013) Identifying some internal S/F factors of NSD project performance. International Journal of Retail & Distribution Management, 41 (7). pp. 531-544. ISSN 0959-0552
Gounaris, Spiros and Boukis, Achilleas (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045
Kostopoulos, Giannis, Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529
Kaminakis, Kostas, Gounaris, Spiros and Boukis, Achilleas (2012) Highlighting the role of servicescapes and organizational climate on employees’ performance. In: Marketing Dynamism & Sustainability: Things Change, Things Stay the Same. Springer, London, pp. 755-764. ISBN 9783319109114
Conference or Workshop Item
Chatzipanagiotou, Kalliopi, Gounaris, Spiros, Boukis, Achilleas and Perks, Helen (2016) Applying a fuzzy-set qualitative comparative analysis for conflict resolution during new service development. In: Global Marketing Conference, Hong Kong. (Accepted)
Boukis, Achilleas and Chatzipanagiotou, Kalliopi (2016) Legitimate customer consequences deriving from customer-oriented deviance. In: Global Marketing Conference, Hong Kong. (Accepted)
Boukis, Achilleas, Chatzipanagiotou, Kalliopi, Kostopoulos, Ioannis and Yuksel, Ruya (2016) How pro-customer deviance and customer’s participation shape service encounter outcomes. In: Academy of Marketing Science Conference, Orlando. (Accepted)
Boukis, Achilleas, Siamagka, NikolettaTheofania, Tabassum, Farhana and Kastanakis, Minas (2015) Front-line employee deviance, encounter satisfaction and customer citizenship behavior: an experimental design. In: Academy of Marketing Science, Denver, US. (Accepted)
Boukis, Achilleas and Christodoulides, George (2015) Key antecedents and outcomes of employee-based brand equity. In: 2015 Academy of Marketing Science Annual Conference, Tuesday, May 12 – Thursday, May 14, Denver, Colorado.
Kaminakis, Kostas, Karantinou, Kalipso and Boukis, Achilleas (2014) The mediating role of self-concept discrepancy in the relationship between values and personal based motivation of luxury products consumers. In: 2nd International Conference on Strategic Innovative Marketing, 13-17 September 2013, Prague, CZ.
Boukis, Achilleas, Gounaris, Spiros and Lings, Ian (2014) Identifying determinants of employees’ brand performance in the delivery of interpersonal services. In: 2014 Global Marketing Conference, July 15 - 18, Singapore.
Boukis, Achilleas and Gounaris, Spiros (2014) Knowledge management strategies and internal dynamics as key determinants of resource optimization and decision-making quality during NSD. In: 2014 Global Marketing Conference, July 15 - 18, Singapore.
Boukis, Achilleas (2014) Conflict management styles and NSD project performance under different types of conflict. In: 43rd EMAC Annual Conference 2014, 3-6 June, University of Valencia, Spain.
Kostopoulos, Giannis, Rodorfos, George and Boukis, Achilleas (2014) Re-examining the influence of service delivery system effectiveness on perceived service quality. In: 43rd EMAC Annual Conference 2014, 3-6 June, University of Valencia, Spain.
Boukis, Achilleas and kaminakis, Kostas (2014) Exploring the fuzzy front-end of the new service development process – a conceptual framework. In: 2nd International Conference on Strategic Innovative Marketing, 13-17 September 2013, Prague, CZ.
Boukis, Achilleas, Kostopoulos, Giannis, Katsaridou, Iliana and Kaminakis, Kostas (2012) Enhancing contact employees’ fit with their environment and willingness to report service complaints. In: Academy of Marketing Science Conference,, 15-20 May 2012, New Orleans, US.
Boukis, Achilleas, Gounaris, Spiros, kostopoulos, Giannis and Kaminakis, Kostas (2012) Enhancing customer perceived service quality through IMO diffusion. In: Academy of Marketing Science Conference,, 15-20 May 2012, New Orleans, US.
Chamakiotis, Petros, Boukis, Achilleas and Panteli, Niki (2016) The fuzzy front-end of innovation in temporary virtual project teams. 10th Mediterranean Conference on Information Systems (MCIS 2016), Paphos, Cyprus, 4-6 September. Published in: MCIS 2016 Proceedings. ISBN 9789963711420
Boukis, Achilleas (2014) The effect of internal market orientation, internal dynamics and knowledge management strategies on NSD project performance. Doctoral thesis (PhD), University of Strathclyde.