%23socialwork_Mishna%20et%20al_British%20Journal%20of%20Social%20Work_Accepted%20manuscript.pdf (701.23 kB)
#socialwork: an international study examining social workers’ use of information and communication technology
journal contribution
posted on 2023-06-21, 05:37 authored by Faye Mishna, Jane E Sanders, Joanne Daciuk, Elizabeth Milne, Sophia Fantus, Marion Bogo, Lin Fang, Andrea Greenblatt, Penny Rosen, Mona Khoury-Kassabri, Michelle LefevreMichelle LefevreInformation and Communication Technologies (ICTs) permeated social work practice before coronavirus disease 2019 (COVID-19). In addition to ICT-based formal services (e.g. e-counselling), social workers used ICTs informally as an adjunct to face-to-face practice. Building on our previous research, our cross-sectional online survey examined social workers’ informal use of ICTs in four countries: Canada, the USA, Israel and the UK. The survey was administered through Qualtrics software among social workers across Canada (n?=?2,609), the USA (n?=?1,225), Israel (n?=?386) and the UK (n?=?134), and analysed using IBM SPSS Statistics version 26. The findings substantiate the ubiquitous use of informal ICTs in social work practice, as an adjunct to face-to-face treatment, across the four countries. Given the current, unprecedented context of COVID-19, we discuss the meaning of our findings related to access, ethical considerations (e.g. professional boundaries) and supervision in the context of restricted face-to-face practice. We discuss the implications for social work practice, education and research, and conclude that in the COVID-19 context, there is an even greater need for research, clinical discussion, supervision and policy on informal ICT use in social work practice.
History
Publication status
- Published
File Version
- Accepted version
Journal
British Journal of Social WorkISSN
0045-3102Publisher
Oxford University PressExternal DOI
Issue
2Volume
52Page range
850-871Department affiliated with
- Social Work and Social Care Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2021-03-17First Open Access (FOA) Date
2023-04-17First Compliant Deposit (FCD) Date
2021-03-16Usage metrics
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