#socialwork: an international study examining social workers’ use of information and communication technology

Mishna, Faye, Sanders, Jane E, Daciuk, Joanne, Milne, Elizabeth, Fantus, Sophia, Bogo, Marion, Fang, Lin, Greenblatt, Andrea, Rosen, Penny, Khoury-Kassabri, Mona and Lefevre, Michelle (2022) #socialwork: an international study examining social workers’ use of information and communication technology. British Journal of Social Work, 52 (2). pp. 850-871. ISSN 0045-3102

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Information and Communication Technologies (ICTs) permeated social work practice before coronavirus disease 2019 (COVID-19). In addition to ICT-based formal services (e.g. e-counselling), social workers used ICTs informally as an adjunct to face-to-face practice. Building on our previous research, our cross-sectional online survey examined social workers’ informal use of ICTs in four countries: Canada, the USA, Israel and the UK. The survey was administered through Qualtrics software among social workers across Canada (n = 2,609), the USA (n = 1,225), Israel (n = 386) and the UK (n = 134), and analysed using IBM SPSS Statistics version 26. The findings substantiate the ubiquitous use of informal ICTs in social work practice, as an adjunct to face-to-face treatment, across the four countries. Given the current, unprecedented context of COVID-19, we discuss the meaning of our findings related to access, ethical considerations (e.g. professional boundaries) and supervision in the context of restricted face-to-face practice. We discuss the implications for social work practice, education and research, and conclude that in the COVID-19 context, there is an even greater need for research, clinical discussion, supervision and policy on informal ICT use in social work practice.

Item Type: Article
Schools and Departments: School of Education and Social Work > Social Work and Social Care
SWORD Depositor: Mx Elements Account
Depositing User: Mx Elements Account
Date Deposited: 17 Mar 2021 08:10
Last Modified: 09 May 2022 15:15
URI: http://sro.sussex.ac.uk/id/eprint/97843

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