A classification of resources for employee-based value creation and a future research agenda

Boukis, Achilleas and Kabadayi, Sertan (2020) A classification of resources for employee-based value creation and a future research agenda. European Management Journal. ISSN 0263-2373

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This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees' value creation and co-creation. This classification enables a better understanding of the nature and the unique features of different firm–employee exchanges in an organizational context, and delineates each type's distinctive role in employee-based value creation activities. Four propositions derive from this classification; this suggests that not all resource types can be exchanged and that the relative contribution of various firm–employee exchanges to value creation is asymmetrical. A future research agenda is also presented, discussing the potential implications of this classification for contemporary organizations.

Item Type: Article
Keywords: value creation, organizational resources, employee value, service exchanges, employee value co-creation, service logic
Schools and Departments: University of Sussex Business School > Strategy and Marketing
SWORD Depositor: Mx Elements Account
Depositing User: Mx Elements Account
Date Deposited: 27 May 2020 07:54
Last Modified: 17 Jun 2022 01:00
URI: http://sro.sussex.ac.uk/id/eprint/91401

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