University of Sussex
Browse

File(s) under permanent embargo

Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement

presentation
posted on 2023-06-09, 19:51 authored by Alexandra Poliakova, Danit Ein-Gar
No description supplied

History

Publication status

  • Published

File Version

  • Published version

Presentation Type

  • paper

Event name

48th EMAC 2019 Annual Conference, University of Hamburg, Germany

Event location

University of Hamburg, Germany

Event type

conference

Event date

May 27 - 28, 2019

Department affiliated with

  • Strategy and Marketing Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2020-01-09

First Compliant Deposit (FCD) Date

2020-01-09

Usage metrics

    University of Sussex (Publications)

    Categories

    No categories selected

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC