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Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement
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posted on 2023-06-09, 19:51 authored by Alexandra Poliakova, Danit Ein-GarNo description supplied
History
Publication status
- Published
File Version
- Published version
Presentation Type
- paper
Event name
48th EMAC 2019 Annual Conference, University of Hamburg, GermanyEvent location
University of Hamburg, GermanyEvent type
conferenceEvent date
May 27 - 28, 2019Department affiliated with
- Strategy and Marketing Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2020-01-09First Compliant Deposit (FCD) Date
2020-01-09Usage metrics
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