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Polyakova, Alexandra and Ein-Gar, Danit (2019) Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement. In: 48th EMAC 2019 Annual Conference, University of Hamburg, Germany, May 27 - 28, 2019, University of Hamburg, Germany.
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Official URL: https://www.dropbox.com/sh/fcijar0b8mawxrp/AABDfbj...
Item Type: | Conference or Workshop Item (Paper) |
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Schools and Departments: | University of Sussex Business School > Strategy and Marketing |
Related URLs: | |
Depositing User: | Alexandra Polyakova |
Date Deposited: | 09 Jan 2020 09:55 |
Last Modified: | 09 Jan 2020 09:55 |
URI: | http://sro.sussex.ac.uk/id/eprint/89211 |
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