Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement

Polyakova, Alexandra and Ein-Gar, Danit (2019) Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement. In: 48th EMAC 2019 Annual Conference, University of Hamburg, Germany, May 27 - 28, 2019, University of Hamburg, Germany.

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Item Type: Conference or Workshop Item (Paper)
Schools and Departments: School of Business, Management and Economics > Strategy and Marketing
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Depositing User: Alexandra Polyakova
Date Deposited: 09 Jan 2020 09:55
Last Modified: 09 Jan 2020 09:55
URI: http://sro.sussex.ac.uk/id/eprint/89211

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