Polyakova, Alexandra and Ein-Gar, Danit (2019) Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement. In: 48th EMAC 2019 Annual Conference, University of Hamburg, Germany, May 27 - 28, 2019, University of Hamburg, Germany.

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Item Type:	Conference or Workshop Item (Paper)
Schools and Departments:	University of Sussex Business School > Strategy and Marketing
Related URLs:	https://www.emac-2019.org/proceedings/
Depositing User:	Alexandra Polyakova
Date Deposited:	09 Jan 2020 09:55
Last Modified:	09 Jan 2020 09:55
URI:	http://sro.sussex.ac.uk/id/eprint/89211

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