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Classifying computer-mediated communication (CMC) interruptions at work using control as a key delineator
journal contribution
posted on 2023-06-09, 19:21 authored by Emma RussellEmma Russell, Thomas Jackson, Adrian BanksComputer-mediated communication (CMC) interruptions are a common feature of people’s work activity. In studying interruptions, researchers can understand how people manage and co-ordinate their work when faced with multiple, often competing, demands. However, CMC interruptions are characteristically different from each other and impact people’s work performance in different ways. In this theoretical paper we define and differentiate between computer-mediated communication (CMC) interruptions, according to the level of control people are able to exert over an interruption at different points in the delivery timeline. Informed by the extant interruptions literature and Action Regulation Theory, a classification framework is provided, to help researchers and work designers distinguish which types of real-world CMC interruption are more or less disruptive, based on levels of control. Using the developed framework, two key research propositions are made, which we encourage future research to attend to. Unique contributions and implications of this paper are discussed.
History
Publication status
- Published
File Version
- Accepted version
Journal
Behaviour and Information TechnologyISSN
0144-929XPublisher
Taylor & FrancisExternal DOI
Volume
40Page range
191-205Department affiliated with
- Management Publications
Research groups affiliated with
- Future of Work Hub Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2019-10-15First Open Access (FOA) Date
2020-11-13First Compliant Deposit (FCD) Date
2019-11-21Usage metrics
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