RA17WP 2013 ICC Emerging Capability.pdf (422.1 kB)
Emerging capability or continuous challenge? Relocating knowledge work and managing process interfaces
journal contribution
posted on 2023-06-09, 19:04 authored by Stephan ManningStephan Manning, Thomas Hutzschenreuter, Alexander StrathmannThis study examines interface management as a dynamic organizational capability supporting an increasing global distribution of knowledge work, based on an in-depth case of an automotive supplier. We show how local responses to experiences of task and interface ambiguity following the relocation of R&D processes may lead to a shift of organizational attention from ex-ante process design to continuous process and interface management. Findings suggest that flexible interface manager positions and partnership structures across locations facilitate local experimentation with effective transfer and handling of ambiguous and partially tacit tasks. This enhances the firm’s capacity to distribute an increasing variety of knowledge work. Findings stress the importance of interface management in supporting the effective global re-organization of knowledge work, as well as the role of local experimentation, centralized global learning, and flexible structural support for dynamic global capability development.
History
Publication status
- Published
File Version
- Accepted version
Journal
Industrial and Corporate ChangeISSN
0960-6491Publisher
Oxford University PressExternal DOI
Issue
5Volume
22Page range
1159-1193Department affiliated with
- Business and Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2019-09-26First Open Access (FOA) Date
2019-09-26First Compliant Deposit (FCD) Date
2019-09-26Usage metrics
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