RA21WP 2015 JIBS Global Delivery Models.pdf (618.85 kB)
Global delivery models: the role of talent, speed and time zones in the global outsourcing industry
journal contribution
posted on 2023-06-07, 06:45 authored by Stephan ManningStephan Manning, Marcus M Larsen, Pratyush BharatiGlobal delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
History
Publication status
- Published
File Version
- Accepted version
Journal
Journal of International Business StudiesISSN
0047-2506Publisher
Palgrave MacmillanExternal DOI
Issue
7Volume
46Page range
850-877Department affiliated with
- Business and Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2019-09-27First Open Access (FOA) Date
2019-09-27First Compliant Deposit (FCD) Date
2019-09-27Usage metrics
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