Global delivery models: the role of talent, speed and time zones in the global outsourcing industry

Manning, Stephan, Larsen, Marcus M and Bharati, Pratyush (2015) Global delivery models: the role of talent, speed and time zones in the global outsourcing industry. Journal of International Business Studies, 46 (7). pp. 850-877. ISSN 0047-2506

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Abstract

Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with
time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

Item Type: Article
Keywords: Global outsourcing, internationalization, information and communication technology, geographic distance, service integration, time zones
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Stephan Manning
Date Deposited: 27 Sep 2019 14:53
Last Modified: 27 Sep 2019 15:00
URI: http://sro.sussex.ac.uk/id/eprint/86253

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