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RA21WP 2015 JIBS Global Delivery Models.pdf (618.85 kB)

Global delivery models: the role of talent, speed and time zones in the global outsourcing industry

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posted on 2023-06-07, 06:45 authored by Stephan ManningStephan Manning, Marcus M Larsen, Pratyush Bharati
Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Journal of International Business Studies

ISSN

0047-2506

Publisher

Palgrave Macmillan

Issue

7

Volume

46

Page range

850-877

Department affiliated with

  • Business and Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2019-09-27

First Open Access (FOA) Date

2019-09-27

First Compliant Deposit (FCD) Date

2019-09-27

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