A new workforce in the making?

Butler, Ceri, Macfarlane, Fraser, Greenhalgh, Trisha, Humphrey, Charlotte, Hughes, Jane and Pawson, Ray (2011) A new workforce in the making? Journal of Health Organization and Management, 25 (1). pp. 55-72. ISSN 1758-7247

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Purpose: This paper seeks to describe the exploration of human resource issues in one large-scale program of innovation in healthcare. It is informed by established theories of management in the workplace and a multi-level model of diffusion of innovations. Design/methodology/approach: A realist approach was used based on interviews, ethnographic observation and documentary analysis. Findings: Five main approaches ("theories of change") were adopted to develop and support the workforce: recruiting staff with skills in service transformation; redesigning roles and creating new roles; enhancing workforce planning; linking staff development to service needs; creating opportunities for shared learning and knowledge exchange. Each had differing levels of success. Practical implications: The paper includes HR implications for the modernisation of a complex service organisation. Originality/value: This is the first time a realist evaluation of a complex health modernisation initiative has been undertaken.

Item Type: Article
Keywords: Human resource management, Health services, Change management
Schools and Departments: Brighton and Sussex Medical School > Division of Medical Education
Depositing User: Ceri Butler
Date Deposited: 06 Sep 2019 11:25
Last Modified: 06 Sep 2019 11:25
URI: http://sro.sussex.ac.uk/id/eprint/85987
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