Exploring determinants of M-Government services: a study from the citizens’ perspective in Saudi Arabia

Alonazi, Mohammed, Beloff, Natalia and White, Martin (2019) Exploring determinants of M-Government services: a study from the citizens’ perspective in Saudi Arabia. 14th Federated Conference on Computer Science and Information Systems, Leipzig, Germany, 1-4 September, 2019. Published in: Federated Conference on Computer Science and Information Systems. Institute of Electrical and Electronics Engineers, Germany. (Accepted)

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Abstract

The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens’ intention to adopt and use m-Government services.

Item Type: Conference Proceedings
Schools and Departments: School of Engineering and Informatics > Informatics
Research Centres and Groups: Creative Technology
Subjects: T Technology > T Technology (General) > T0055.4 Industrial engineering. Management engineering > T0058.5 Information technology
T Technology > T Technology (General) > T0055.4 Industrial engineering. Management engineering > T0058.6 Management information systems
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Depositing User: Mohammed Alonazi
Date Deposited: 25 Jul 2019 10:18
Last Modified: 31 Jul 2019 12:09
URI: http://sro.sussex.ac.uk/id/eprint/85093

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