Developing a model and validating an instrument for measuring the adoption and utilisation of mobile government services adoption in Saudi Arabia

Alonazi, Mohammed, Beloff, Natalia and White, Martin (2019) Developing a model and validating an instrument for measuring the adoption and utilisation of mobile government services adoption in Saudi Arabia. 14th Federated Conference on Computer Science and Information Systems, Leipzig, Germany, 1-4 September, 2019. Published in: Federated Conference on Computer Science and Information Systems. Institute of Electrical and Electronics Engineers, Germany. (Accepted)

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Abstract

Many governments worldwide are taking advantage of the latest developments in mobile technology to take the digital delivery of government information and services (egovernment) to their citizens a stage further. Accessing government information and services via a mobile device is known as m-government, a system designed to serve citizens, companies and government agencies alike. M-government also has unique advantages over e-government, not least enabling users to access government services at any time and from any location. This paper presents a pilot study of the MGAUM model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia. With the aim of validating a survey instrument with which to conduct the main study in Saudi Arabia, a pilot survey instrument was developed and modified by using previous instruments from research into both e-government and mgovernment. This pilot questionnaire was distributed to 71 Saudi citizens in the UK, and the final sample was 58 valid responses. The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study. The results of this pilot study were analyzed using SPSS.

Item Type: Conference Proceedings
Schools and Departments: School of Engineering and Informatics > Informatics
Research Centres and Groups: Creative Technology
Subjects: T Technology > T Technology (General) > T0055.4 Industrial engineering. Management engineering > T0058.5 Information technology
T Technology > T Technology (General) > T0055.4 Industrial engineering. Management engineering > T0058.6 Management information systems
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Depositing User: Mohammed Alonazi
Date Deposited: 25 Jul 2019 09:58
Last Modified: 31 Jul 2019 12:08
URI: http://sro.sussex.ac.uk/id/eprint/85092

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