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Strategies for effectively managing email at work

report
posted on 2023-06-09, 17:44 authored by Emma RussellEmma Russell
Remit: The remit for this programme of research was therefore to provide Acas with an overview of the current state of empirical research into email-use and to outline validated findings from psychology, management and HCI research domains about: (i) when work email may cause problems for people, (ii) when work email has beneficial outcomes for people, (iii) whether there are particular groups that are more or less impacted by issues associated with work email, and, (iv) what strategies are associated with positive and negative outcomes, relating to how people deal with work email. Our primary aim in this research programme was therefore to identify themes that would explain the emergence of work email strategies, which have positive and negative repercussions for productivity (including work performance and goal achievement) and wellbeing (including engagement and strain). We also aimed to provide evidence-based learning points about which strategies might be adopted by workers and organisations, to optimise the positive impact of work email, and reduce potentially negative outcomes.

History

Publication status

  • Published

Journal

Acas Research Report

Publisher

Acas

Place of publication

London, U.K.

Department affiliated with

  • Business and Management Publications

Notes

ISBN 9781908370808

Institution

Kingston University

Full text available

  • No

Legacy Posted Date

2019-05-16

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    University of Sussex (Publications)

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