Managerial support is key to success

As one of the largest sectors in the service industry, the healthcare sector plays an important role in social welfare, job creation, and economic development. However, healthcare systems in modern societies are faced with major challenges (e.g., an aging population, health and social inequalities, and rising healthcare expenditure) that remain at the forefront of public debates. A key priority in these debates concerns the need to provide respectful and responsive services that enrich patients’ experience of healthcare. One way to improve patients’ experience is to provide managerial support to healthcare workers and encourage their positive attitudes at work.