Responsible management on the organizational frontline: a stewardship perspective

de Ruyter, Ko and Keeling, Debbie (2019) Responsible management on the organizational frontline: a stewardship perspective. Emerald Open Research, 1. ISSN 2631-3952

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Abstract

Responsible management has become a business imperative in an era of growing governmental and public scrutiny of managerial practices and accountability. Top-down attempts at developing transparent codes of practice or agenda statements have been ineffective, especially given the difficulties of aligning responsibility needs with traditional performance indicators. Thus, we argue, there is a pertinent need to foster a sustainable sense of moral responsibility at the organizational frontline. We posit that stewardship offers a foundation for developing sustainable solutions based on aligning the interests of stakeholders and balancing longer-term and shorter-term benefits. Three principal stakeholders are involved at the organisational frontline; frontline management (FLM), frontline employees (FLE) and customers. Accordingly, we identify three key areas requiring development: stewardship-based control systems, climate and customers on the organizational frontline. We illustrate these areas with pertinent research and, hence, collate a research agenda across these areas to facilitate the development and embedding of responsible management based on a stewardship foundation.

Item Type: Article
Keywords: Stewardship, Responsible management, Control systems, Climate, Customers, Organizational frontline, Frontline management, Frontline employees
Schools and Departments: School of Business, Management and Economics > Strategy and Marketing
Subjects: H Social Sciences
Related URLs:
Depositing User: Debbie Keeling
Date Deposited: 07 Mar 2019 09:48
Last Modified: 04 Nov 2019 11:31
URI: http://sro.sussex.ac.uk/id/eprint/81600

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