A systems engineering approach to performance-based maintenance services design

Holgado, Maria (2019) A systems engineering approach to performance-based maintenance services design. Processes, 7 (2). p. 59. ISSN 2227-9717

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Traditionally, industrial services have been mainly transaction-based, i.e., the equipment user pays the service provider for getting a job done or providing assistance and support for equipment operations. Recently, a trend has emerged of increasing the relational perspective of these services, which are becoming more oriented towards customer value and service performance levels. Among these emergent industrial services, performance-based services represent an opportunity for equipment manufacturers to transform their service offerings towards more relational and customer-oriented services. The purpose of this work is to study the design of a generic performance-based maintenance service under a novel perspective given by systems engineering. This paper is intended to serve as a starting point to fully understand this type of services and to develop a method that can support equipment manufacturers who wish to advance their service offerings.

Item Type: Article
Keywords: industrial services; performance-based services; outcome-based services; maintenance services; systems engineering; IDEF0
Schools and Departments: University of Sussex Business School > Management
Subjects: H Social Sciences > HD Industries. Land use. Labour > HD0028 Management. Industrial Management > HD0062.12 Support services
H Social Sciences > HD Industries. Land use. Labour > HD9000 Special industries and trades > HD9720 Manufacturing industries
T Technology > TA Engineering (General). Civil engineering (General) > TA0168 Systems engineering
T Technology > TS Manufactures > TS0155 Production management. Operations management
Depositing User: Maria Holgado Granados
Date Deposited: 24 Jan 2019 09:12
Last Modified: 11 Nov 2019 14:26
URI: http://sro.sussex.ac.uk/id/eprint/81409

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