Ogbonnaya et al., 2018 - Perceived organizational support in healthcare. The importance of teamwork and training for employee well-being and patient satisfaction.pdf (657.01 kB)
Perceived organizational support in health care: the importance of teamwork and training for employee well-being and patient satisfaction
journal contribution
posted on 2023-06-09, 14:48 authored by Chidiebere Ogbonnaya, C Justice Tillman, Katerina GonzalezThis study uses organizational support theory to examine how health care employees’ perceptions of teamwork influence patient satisfaction through a serial mediation involving employee well-being and intention to remain. The study also examines the extent to which the training that employees receive might enhance these relationships. Hypothesized assumptions are tested by multilevel analysis using data from 66,930 employees nested within 162 organizations from the British National Health Service (NHS). Our findings indicate that teamwork has a positive indirect association with patient satisfaction through employee well-being (i.e., job satisfaction and work engagement) and intention to remain, in sequence. The strength of this indirect relationship is also enhanced by training provided to employees by the organization.
History
Publication status
- Published
File Version
- Accepted version
Journal
Group & Organization ManagementISSN
1059-6011Publisher
SAGE PublicationsExternal DOI
Issue
3Volume
43Page range
475-503Department affiliated with
- Management Publications
Research groups affiliated with
- Future of Work Hub Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2018-08-28First Open Access (FOA) Date
2018-08-28First Compliant Deposit (FCD) Date
2018-08-24Usage metrics
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