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Ogbonnaya et al., 2018 - Perceived organizational support in healthcare. The importance of teamwork and training for employee well-being and patient satisfaction.pdf (657.01 kB)

Perceived organizational support in health care: the importance of teamwork and training for employee well-being and patient satisfaction

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posted on 2023-06-09, 14:48 authored by Chidiebere Ogbonnaya, C Justice Tillman, Katerina Gonzalez
This study uses organizational support theory to examine how health care employees’ perceptions of teamwork influence patient satisfaction through a serial mediation involving employee well-being and intention to remain. The study also examines the extent to which the training that employees receive might enhance these relationships. Hypothesized assumptions are tested by multilevel analysis using data from 66,930 employees nested within 162 organizations from the British National Health Service (NHS). Our findings indicate that teamwork has a positive indirect association with patient satisfaction through employee well-being (i.e., job satisfaction and work engagement) and intention to remain, in sequence. The strength of this indirect relationship is also enhanced by training provided to employees by the organization.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Group & Organization Management

ISSN

1059-6011

Publisher

SAGE Publications

Issue

3

Volume

43

Page range

475-503

Department affiliated with

  • Management Publications

Research groups affiliated with

  • Future of Work Hub Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2018-08-28

First Open Access (FOA) Date

2018-08-28

First Compliant Deposit (FCD) Date

2018-08-24

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