Value-in-use of e-maintenance in service provision: survey analysis and future research agenda

Holgado, Maria, Macchi, Marco and Fumagalli, Luca (2016) Value-in-use of e-maintenance in service provision: survey analysis and future research agenda. 3rd IFAC Workshop on Advanced Maintenance Engineering, Services and Technology AMEST 2016:, Biarritz, France, 19—21 October 2016. Published in: IFAC-PapersOnLine. 49 (28) 138-143. Elsevier ISSN 2405-8963

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Abstract

Servitisation strategies entail many benefits to manufacturing industry. In this context, e-maintenance can bring support to new industrial services by enhancing the effectiveness of service delivery processes, thus, improving the ultimate benefits obtained by service provision. This article presents a study on the value-in-use that different technological innovations can offer to maintenance service provision. The final results of a survey capturing experts’ knowledge into a method for value analysis are discussed and eventually a future research agenda is suggested to investigate further how the use of e-maintenance technologies can potentiate the value-in-use of industrial service provision.

Item Type: Conference Proceedings
Keywords: E-maintenance, maintenance technology, value-in-use, value creation, value analysis, servitisation, maintenance services, manufacturing digitization
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences > HC Economic history and conditions > HC0079 Special topics, A-Z > HC0079.T4 Technological innovations. Technology transfer
H Social Sciences > HD Industries. Land use. Labour > HD0028 Management. Industrial Management
T Technology > TS Manufactures > TS0155 Production management. Operations management
Depositing User: Maria Holgado Granados
Date Deposited: 03 Aug 2018 15:17
Last Modified: 07 Aug 2018 08:06
URI: http://sro.sussex.ac.uk/id/eprint/76835

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