Customers’ emotions in service failure and recovery: a meta-analysis

Polyakova, Alexandra, Valentini, Sara and Orsingher, Chiara (2018) Customers’ emotions in service failure and recovery: a meta-analysis. In: 47th EMAC 2018 Annual Conference, May 29-June 1, University of Strathclyde, Glasgow, UK.

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Item Type: Conference or Workshop Item (Paper)
Schools and Departments: School of Business, Management and Economics > Strategy and Marketing
Depositing User: Alexandra Polyakova
Date Deposited: 07 Jun 2018 09:20
Last Modified: 04 Nov 2019 12:57
URI: http://sro.sussex.ac.uk/id/eprint/76370

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