Feedback as intervention for team learning in virtual teams: the role of team cohesion and personality

Sánchez, Jesús, Zornoza Abad, Ana, Orango, Virginia, Peñarroja, Vicente and Chamakiotis, Petros (2018) Feedback as intervention for team learning in virtual teams: the role of team cohesion and personality. In: Kreps, David, Ess, Charles M, Leenen, Louisse and Kimppa, Kai (eds.) This changes everything – ICT and climate change: what can we do? IFIP Advances in Information and Communication Technology . Springer International Publishing, Cham, pp. 136-148. ISBN 9783319996042

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Scholars and practitioners agree that virtual teams (VTs) have become commonplace in today's digital workplace. Relevant literature argues that learning constitutes a significant contributor to team member satisfaction and performance, and that, at least in face-to-face teams, team cohesion fosters team learning. Given the additional challenges VTs face, e.g. geographical dispersion, which are likely have a negative influence on cohesion, in this paper we shed light on the relationship between team cohesion and team learning. We adopted a quantitative approach and studied 54 VTs in our quest to understand the role of feedback in mediating this relationship and, more specifically, the role of personality traits in moderating the indirect effect of team feedback and guided reflection intervention on TL through team cohesion within the VT context. Our findings highlight the importance of considering aspects related to the team composition when devising intervention strategies for VTs, and provide empirical support for an interactionist model between personality and emergent states such as cohesion. Implications for theory and practice are also discussed.

Item Type: Book Section
Additional Information: Book subtitle: 13th IFIP TC 9 International Conference on Human Choice and Computers, HCC13 2018, Held at the 24th IFIP World Computer Congress, WCC 2018, Poznan, Poland, September 19–21, 2018, Proceedings Series ISSN: 1868-4238
Schools and Departments: University of Sussex Business School > Management
Depositing User: Petros Chamakiotis
Date Deposited: 05 Apr 2018 08:30
Last Modified: 26 May 2021 11:30

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