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The social preferences of local citizens and spontaneous volunteerism during disaster relief operations

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posted on 2023-06-09, 09:04 authored by Saileshsingh Gunesse, Nachiappan SubramanianNachiappan Subramanian, Samuel Roscoe, Jothi Basu Ramanathan
Existing studies on disaster relief operations (DRO) pay limited attention to acts of spontaneous volunteerism by local citizens in the aftermath of disasters. The purpose of this paper is to explore how social preferences motivate citizens to help during post-disaster situations; above and beyond their own self-regarding interests. The paper begins by synthesizing the literature on social preferences from the field of behavioral economics and social psychology with the discourse surrounding behavioral operations management and humanitarian operations management (HOM). By doing so, we identify the motivators, enablers and barriers of local citizen response during disaster relief operations. These factors inform a theoretical framework of the social preferences motivating spontaneous volunteerism in post-disaster situations. We evidence facets of the framework using archival and unstructured data retrieved from Twitter feeds generated by local citizens during the floods that hit Chennai, India in 2015. Our model highlights the importance of individual level action during disaster relief operations and the enabling role of social media as a coordination mechanism for such efforts.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

International Journal of Production Research

ISSN

0020-7543

Publisher

Taylor & Francis

Issue

21

Volume

56

Page range

6793-6808

Department affiliated with

  • Management Publications

Research groups affiliated with

  • Pharma Supply Chains and Healthcare Technology Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2017-11-29

First Open Access (FOA) Date

2018-12-21

First Compliant Deposit (FCD) Date

2017-11-28

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