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Developing organisational capabilities through customer-led systems integration projects: the case of the major project BT 21st Century Network in the UK

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posted on 2023-06-09, 07:42 authored by Carlos SatoCarlos Sato
Traditional approaches to systems integration in major projects take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower engagement of the customer in the anticipation of potential issues involving a major project. Thus, this research investigates the implications of the customer, as opposed to a selected external supplier, assuming the role of systems/prime integrator. A case study approach is conducted on the major project BT 21st Century Network (BT21CN) to demonstrate that customer-led systems integration projects may provide more balance in the relationship and distribution of risks between supplier and customer, having a positive impact on project performance and on accelerating the development of BT’s organisational capabilities.

History

Publication status

  • Published

File Version

  • Published version

Journal

Journal of Business and Projects

ISSN

2236-0972

Issue

2

Volume

8

Page range

36-57

Department affiliated with

  • SPRU - Science Policy Research Unit Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2017-08-29

First Open Access (FOA) Date

2017-08-29

First Compliant Deposit (FCD) Date

2017-08-28

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