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The Impact of TQM and information communication technology (ICT) as an enabler in the Quality Management Assessment Framework (QMAF) on business outcomes

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posted on 2023-06-09, 06:54 authored by Stanislaus Roque Lobo, Premaratne Samaranayake, Nachiappan SubramanianNachiappan Subramanian
The purpose of this study is to appraise a quality management assessment framework (QMAF) model and establishes causal relationships between the various constructs in the model in order to determine optimum pathways in achieving business outcomes including information and communication technology (ICT) element as one of the constructs. We carried out an empirical study of small, medium and large manufacturing organizations in the Western Sydney Region of New South Wales, Australia. The (SEM) recursive path analysis results of the model provide empirical evidence that establish the pathways through the various constructs considered in the model. All these pathways ultimately lead to delivering optimum business outcomes. Further, ICT as an enabler is confirmed as it is found to have direct one-to-one influence on all the constructs of the model including business outcomes. The research findings enabled developing important and practical guidelines for managers engaged in planning and management of quality.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

International Journal of Systems Science: Operations & Logistics

ISSN

2330-2674

Publisher

Taylor & Francis

Issue

1

Volume

6

Page range

69-85

Department affiliated with

  • Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2017-06-26

First Open Access (FOA) Date

2018-07-04

First Compliant Deposit (FCD) Date

2017-06-26

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