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Communication in the NHS: using qualitative approaches to analyse effectiveness

journal contribution
posted on 2023-06-09, 06:39 authored by Dennis TourishDennis Tourish, Owen Hargie
Argues in favour of utilizing qualitative methods to assess the effectiveness of internal communications in the National Health Service (NHS), as a supplement to the more standard quantitative measures normally employed. Presents a case study from an NHS Trust, demonstrating the type of data which is generated. Compares these data to findings derived by quantitative methods. Argues that the qualitative findings both confirm and supplement those derived by quantitative methods, and that both can identify the types of major problems prevalent within the NHS at present. Suggests that the further study of these issues should become an important part of efforts to create national standards for communication effectiveness in the future.

History

Publication status

  • Published

Journal

Journal of Management in Medicine

ISSN

0268-9235

Publisher

Emerald

Issue

5

Volume

10

Page range

38-54

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2017-06-13

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