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Communication in the NHS: using qualitative approaches to analyse effectiveness
journal contribution
posted on 2023-06-09, 06:39 authored by Dennis TourishDennis Tourish, Owen HargieArgues in favour of utilizing qualitative methods to assess the effectiveness of internal communications in the National Health Service (NHS), as a supplement to the more standard quantitative measures normally employed. Presents a case study from an NHS Trust, demonstrating the type of data which is generated. Compares these data to findings derived by quantitative methods. Argues that the qualitative findings both confirm and supplement those derived by quantitative methods, and that both can identify the types of major problems prevalent within the NHS at present. Suggests that the further study of these issues should become an important part of efforts to create national standards for communication effectiveness in the future.
History
Publication status
- Published
Journal
Journal of Management in MedicineISSN
0268-9235Publisher
EmeraldExternal DOI
Issue
5Volume
10Page range
38-54Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2017-06-13Usage metrics
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