Tourish, D and Mulholland, J (1997) Communication between nurses and nurse managers: a case study from an NHS Trust. Journal of Nursing Management, 5 (1). pp. 25-36. ISSN 0966-0429

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Abstract

The role of effective communication in promoting organizational efficiency and effectiveness is being increasingly recognized. This paper proposes a communication audit methodology as a useful means of examining the quality of communication between nurses and their managers. Utilizing a case study methodology, results from an exploratory study are presented and discussed. These data suggest that significant problems in this field currently exist. The general applicability of the findings throughout the NHS are considered, and proposals on how relationships and communication could be improved are examined.

Item Type:	Article
Schools and Departments:	University of Sussex Business School > Business and Management
Depositing User:	Stacey Goldup
Date Deposited:	13 Jun 2017 10:06
Last Modified:	13 Jun 2017 10:06
URI:	http://sro.sussex.ac.uk/id/eprint/68528

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