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Port sustainable services innovation: Ningbo port users’ expectation

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posted on 2023-06-09, 03:28 authored by Zun Wang, Nachiappan SubramanianNachiappan Subramanian, Muhammad D Abdulrahman, Hong Cui, Lin Wu, Chang Liu
Port sustainable services innovation depends on understanding and matching customers’ expectations with unique service offerings using advanced facilities. This study develops and validates a port sustainable services decision model to investigate customers’ port services expectations based on the views of companies and freight services providers located in major cities nearby Ningbo port. Thus, the study will enable better understanding of the port’s impact on sustainability of the economic and social prosperity of its immediate environment stakeholders by balancing three major aspects such as services, costs and facilities. The study employed a multi-criteria decision-making methodology Analytical Hierarchy Process (AHP) to analyze the model. The results show that while different port users have different views and expectations, port infrastructure improvement, cargo safety, and reductions in port charges are critical to attract businesses. Port-dependent companies that were investigated also cite reduced paper work and optimized e-business as well as reduced transport congestion as key areas for improvements. This study provides port administrators with insights on how to effectively improve business attractiveness for greater sustainability and competitive advantages with rival ports within the same geographical proximity. In addition it also suggests how to design cost-effective ways of meeting and even surpassing users’ expectations.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Sustainable Production and Consumption

ISSN

2352-5509

Publisher

Elsevier

Volume

11

Page range

58-67

Department affiliated with

  • Business and Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2016-10-13

First Open Access (FOA) Date

2018-07-27

First Compliant Deposit (FCD) Date

2018-07-27

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