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Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

journal contribution
posted on 2023-06-09, 03:26 authored by A Garjani, M Rahbar, Taravat Ghafourian, N Maleki, M Salimnejad, M Shamsmohammadi, V Baghchevan, H Aghajani
A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction (r = 0.95). Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities.

History

Publication status

  • Published

File Version

  • Published version

Journal

Eastern Mediterranean Health Journal

ISSN

1020-3397

Publisher

World Health Organization

Issue

4

Volume

15

Page range

934-943

Department affiliated with

  • Biochemistry Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2017-11-30

First Compliant Deposit (FCD) Date

2017-11-30