Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

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Garjani, A, Rahbar, M, Ghafourian, T, Maleki, N, Garjani, A, Salimnejad, M, Shamsmohammadi, M, Baghchevan, V and Aghajani, H (2009) Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction. Eastern Mediterranean Health Journal, 15 (4). pp. 934-943. ISSN 1020-3397

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Abstract

A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction (r = 0.95). Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities.

Item Type: Article
Keywords: drug, article; controlled study; drug information; human; Iran; major clinical study; patient attitude; patient counseling; patient satisfaction; pharmaceutical care; pharmacist attitude; prospective study; questionnaire; scoring system; social interaction; unspecified side effect, Communication; Community Pharmacy Services; Drug Labeling; Drug Prescriptions; Educational Measurement; Humans; Iran; Linear Models; Medical History Taking; Patient Education as Topic; Patient Satisfaction; Pharmacists; Professional Role; Professional-Patient Relations; Prospective Studies; Quality of Health Care; Time and Motion Studies
Schools and Departments: School of Life Sciences > Biochemistry
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Depositing User: Taravat Ghafourian
Date Deposited: 30 Nov 2017 15:03
Last Modified: 30 Nov 2017 15:03
URI: http://sro.sussex.ac.uk/id/eprint/64146

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