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Adoption of Near Field Communication in the hotel industry based on risk perspectives and individual characteristics

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conference contribution
posted on 2023-06-09, 01:44 authored by K M Sam, Chris ChatwinChris Chatwin
The emergence of the mobile phone has created great opportunities for businesses, especially those providing services to customers. Hotels are very important to a country as they provide accommodation to travelers. Better services attract more hotel customers. With the advent of NFC, a wireless mobile technology, hotel customers can use NFC to get hotel services efficiently. Previous studies found that risk and users' individual characteristics are very important in analyzing the adoption of Internet communication technologies. This paper presents a quantitative study on hotel customers' adoption of Near Field Communications (NFC) based on six dimensions of risk perspectives and individual characteristics. The results can provide useful indicators for the hotel industry to utilize NFC for a more productive business.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Proceedings of the 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM); Bali, Indonesia; 4-7 December 2016

ISSN

2157-362X

Publisher

Institute of Electrical and Electronics Engineers

Page range

1-5

ISBN

9781509036653

Department affiliated with

  • Engineering and Design Publications

Research groups affiliated with

  • Industrial Informatics and Signal Processing Research Group Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2016-06-20

First Open Access (FOA) Date

2017-06-28

First Compliant Deposit (FCD) Date

2016-06-20

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