IEEM2016 conference paper.pdf (92.16 kB)
Adoption of Near Field Communication in the hotel industry based on risk perspectives and individual characteristics
The emergence of the mobile phone has created great opportunities for businesses, especially those providing services to customers. Hotels are very important to a country as they provide accommodation to travelers. Better services attract more hotel customers. With the advent of NFC, a wireless mobile technology, hotel customers can use NFC to get hotel services efficiently. Previous studies found that risk and users' individual characteristics are very important in analyzing the adoption of Internet communication technologies. This paper presents a quantitative study on hotel customers' adoption of Near Field Communications (NFC) based on six dimensions of risk perspectives and individual characteristics. The results can provide useful indicators for the hotel industry to utilize NFC for a more productive business.
History
Publication status
- Published
File Version
- Accepted version
Journal
Proceedings of the 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM); Bali, Indonesia; 4-7 December 2016ISSN
2157-362XPublisher
Institute of Electrical and Electronics EngineersExternal DOI
Page range
1-5ISBN
9781509036653Department affiliated with
- Engineering and Design Publications
Research groups affiliated with
- Industrial Informatics and Signal Processing Research Group Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2016-06-20First Open Access (FOA) Date
2017-06-28First Compliant Deposit (FCD) Date
2016-06-20Usage metrics
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