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Petrakaki, Dimitra (2008) E-government and changes in the public sector: the case of Greece. In: Barrett, M, Davidson, E, Middleton, C and DeGross, J (eds.) Information technology in the service economy: challenges and possibilities for the 21st century. IFIP - the international federation for information processing, 267 . Springer, Boston, pp. 213-227. ISBN 9780387097671
Full text not available from this repository.Abstract
During the past few decades, many governments around the globe have orchestrated e-government projects in order to improve the way they operate and provide public services to citizens. Apart from the opportunities they open up, e-government projects bring about changes in the well-established practices of the public sector. This paper illustrates some of these changes by exploring a Greek e-government initiative. As the case illustrates, e-government requires an output orientation and business-like behavior from officials, enables constant electronic control, and leads to the standardization of official’s knowledge. Drawing upon these changes, we propose a framework of the transformations that e-government brings about in the work roles, nature of work, forms of knowledge, modes of control, and source of accountability of officials.
| Item Type: | Book Section |
|---|---|
| Keywords: | E-government, Public sector change, Power, Performance, Standardization |
| Schools and Departments: | School of Business, Management and Economics > Business and Management |
| Subjects: | H Social Sciences |
| Related URLs: | |
| Depositing User: | Tahir Beydola |
| Date Deposited: | 17 Jun 2016 10:26 |
| Last Modified: | 17 Jun 2016 10:26 |
| URI: | http://sro.sussex.ac.uk/id/eprint/61538 |