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O'Connell De Lange Stoner and Sangster Strategic manoeuvres and impression management_communication approaches in the case of a crisis event 2016 Final Version used for typesetting 070216.pdf (545.96 kB)

Strategic manoeuvres and impression management: communication approaches in the case of a crisis event

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posted on 2023-06-15, 20:45 authored by B O'Connell, P De Lange, G Stoner, A Sangster
This historical study examines the actions of the Australian former asbestos company, James Hardie, when faced with a potentially ruinous corporate scandal between 2001 and 2007. The company became vilified as public awareness grew of the damage to public health its use of asbestos had caused. In response, it set- up a knowingly underfunded compensation fund supported by a strategy of misinformation and denial. Its actions are analysed using Oliver’s typology of strategic responses and theories of crisis management and crisis communications, providing insights into the company’s motivations for adopting strategies that took it to the brink of financial collapse

History

Publication status

  • Published

File Version

  • Accepted version

Journal

Business History

ISSN

0007-6791

Publisher

Taylor & Francis

Issue

6

Volume

58

Page range

903-924

Department affiliated with

  • Business and Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2016-04-07

First Open Access (FOA) Date

2017-07-14

First Compliant Deposit (FCD) Date

2016-04-05

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