Sillence, Elizabeth, Hardy, Claire, Harris, Peter and Briggs, Pamela (2014) Modeling patient engagement in peer-to-peer healthcare. In: Proceedings of the companion publication of the 23rd international conference on World wide web companion. International World Wide Web Conferences Steering Committee.

Microsoft Word Download (534kB)

Abstract

Patients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients’ peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.

Item Type:	Conference or Workshop Item (Paper)
Schools and Departments:	School of Psychology > Psychology
Subjects:	B Philosophy. Psychology. Religion
Depositing User:	Lene Hyltoft
Date Deposited:	30 Jul 2015 12:52
Last Modified:	30 Jul 2015 12:52
URI:	http://sro.sussex.ac.uk/id/eprint/55843

View download statistics for this item

📧 Request an update