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Electronic commerce and strategic change within organizations
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posted on 2023-06-08, 19:24 authored by Robert D Galliers, Susan NewellThis article reviews and contrasts the experiences of two major companies in attempting significant change projects incorporating information and communication technologies. It does so by utilizing and critiquing the MIT “Management in the 1990s” model and by reflecting on socio-technical approaches to organizational change. It makes the point that while much of current attention is on electronic commerce as it pertains to industry transformation and inter-organizational relations, it is nonetheless a phenomenon that can impact complex internal relations and communication in addition. Additionally, conclusions are drawn with respect to the process of change and the need for further longitudinal studies when researching change projects of this kind.
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Publication status
- Published
Publisher
IRM PressExternal DOI
Page range
110-125Pages
333.0Book title
Strategies for eCommerce SuccessPlace of publication
Hershey, PAISBN
9781931777087Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Editors
Bijan FazlollahiLegacy Posted Date
2014-12-24Usage metrics
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