File(s) not publicly available
Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity
journal contribution
posted on 2023-06-08, 19:24 authored by Susan Newell, J C Huang, R D Galliers, S L PanThis paper examines the simultaneous implementation within a single organization of two contemporary managerial information systems—Enterprise Resource Planning (ERP) and Knowledge Management (KM). Exploring their simultaneous deployment within an organization provides an opportunity to examine the resulting interactions and impacts. More specifically, we examine their combined influence on improving organizational efficiency and flexibility, two outcomes which traditional organizational theory suggests are incompatible. Through an interpretative case study, the research confirms that: (1) the two systems can be implemented in tandem to good effect; (2) complementarity between the two systems is possible, although this is not an automatic outcome, it has to be fostered. This complementarity is analyzed in relation to the four mechanisms (namely partitioning, enrichment, metaroutines and switching) proposed by Adler, Goldoftas and Levine (Organization Science 10 (1999) 43), as vital for the simultaneous development of organizational efficiency and flexibility.
History
Publication status
- Published
Journal
Information and OrganizationISSN
14717727Publisher
ElsevierExternal DOI
Issue
1Volume
13Page range
25-52Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2014-12-24Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC