Marabelli, Marco and Newell, Sue (2010) The post-implementation phase of a large-scale integrative IT project. In: Parthasarathy, S (ed.) Enterprise Information Systems and Implementing IT Infrastructures: challenges and issues. Business Science Reference, Hershey, PA, pp. 180-194. ISBN 9781615206254

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Abstract

In this chapter the authors focus on the iterative process that occurs within the implementation phase of an ERP which they depict as a series of learning cycles: managers make decisions, identify mistakes, and accumulate experience (lessons learned). They examine these “learning cycles” through the lens of absorptive capacity and they use a case study and a qualitative perspective. The authors identify a number of tradeoffs that represent the learning paths of Alpha Co. and find that such learning process is path dependent, organizational memory plays a fundamental role, and double loop cycles contribute in the development of absorptive capacity seen as a dynamic capability.

Item Type:	Book Section
Schools and Departments:	University of Sussex Business School > Business and Management
Subjects:	H Social Sciences > HF Commerce > HF5001 Business
Depositing User:	Catrina Hey
Date Deposited:	30 Oct 2014 11:25
Last Modified:	30 Oct 2014 11:25
URI:	http://sro.sussex.ac.uk/id/eprint/50782

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