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Overcoming knowledge management challenges during ERP implementation: the need to integrate and share different types of knowledge
journal contribution
posted on 2023-06-08, 18:47 authored by Shan L Pan, Susan Newell, Jimmy Huang, Robert D GalliersIn this article, the author examines an enterprise resource planning (ERP) adoption process in a particular case setting to explore the knowledge management challenges encountered, specifically challenges related to the sharing and integration of knowledge, and the ways that social capital is used to overcome these challenges. More specifically, the author relates the different sources and effects of social capital to the different implementation phases, with their differing knowledge management challenges. By doing so, he highlights the relative importance of the bridging and bonding aspects of social capital that vary during different phases because of the different types of knowledge that become more or less important over the lifecycle of the project—embrained, embodied, encultured, embedded, and encoded.
History
Publication status
- Published
Journal
Journal of the American Society for Information Science and TechnologyISSN
15322882Publisher
WileyExternal DOI
Issue
3Volume
58Page range
404-419Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2014-10-24Usage metrics
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