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Imbrications of institutional logics: the case of an e-government initiative in Greece
journal contribution
posted on 2023-06-08, 18:18 authored by Niall Hayes, Lucas Introna, Dimitra PetrakakiDimitra PetrakakiThis paper examines critically whether e-government initiatives can be conceived of as representing a shift from a bureaucratic to a citizen-centric institutional logic. We draw upon a longitudinal study of a Greek e-government initiative that introduced one-stop shops for the delivery of government services. Based on institutional theory, we provide a framework that illustrates the domains of institutional change that accompany e-government projects and show how such institutional change can be understood as complex imbrications of contrasting institutional logics rather than one institutional logic displacing another. We argue that imbricated logics may have many unintended consequences which are not simply the outcome of either of the logics but are emergent from the imbrication.
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Publication status
- Published
Journal
New Technology, Work and EmploymentISSN
0268-1072Publisher
WileyExternal DOI
Issue
2Volume
29Page range
124-138Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2014-09-15Usage metrics
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