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Site-shifting as the source of ambidexterity: empirical insights from the field of ticketing
journal contribution
posted on 2023-06-08, 18:05 authored by Jimmy Huang, Susan Newell, Jingsong Huang, Shan-Ling PanAmbidexterity, defined as the capability to simultaneously explore knowledge to identify new market opportunities and exploit knowledge to capitalise on a firm’s existing niches, is considered to be crucial in today’s competitive marketplace. However, there is relatively limited research on how such a capability can be developed, and even less on the role of IT-enabled practices in promoting this. Drawing on the strategy-as-practice perspective, we investigate how interrelationships amongst practitioners, IT-enabled practices and praxis create a particular site of practice. More importantly, we consider how a site gets shifted over time through the emergence of changes in the interrelationships between IT-enabled practices and practitioners, stimulated by on-going praxis. Building on the findings derived from a case study of DaM,1 the leading ticketing company in China, we explain how the phenomenon of site-shifting can provide a useful conceptual lens for explaining ambidexterity. In doing this, we bring to the fore the importance of IT in achieving an ambidexterity capability.
History
Publication status
- Published
Journal
Journal of Strategic Information SystemsISSN
0963-8687Publisher
ElsevierExternal DOI
Issue
1Volume
23Page range
29-44Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2014-08-12Usage metrics
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