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Mechanisms for collaboration: a design and evaluation framework for multi-user interfaces
journal contribution
posted on 2023-06-08, 11:23 authored by Nicola YuillNicola Yuill, Yvonne RogersMulti-user interfaces are said to provide “natural” interaction in supporting collaboration, compared to individual and noncolocated technologies. We identify three mechanisms accounting for the success of such interfaces: high awareness of others' actions and intentions, high control over the interface, and high availability of background information. We challenge the idea that interaction over such interfaces is necessarily “natural” and argue that everyday interaction involves constraints on awareness, control, and availability. These constraints help people interact more smoothly. We draw from social developmental psychology to characterize the design of multi-user interfaces in terms of how constraints on these mechanisms can be best used to promote collaboration. We use this framework of mechanisms and constraints to explain the successes and failures of existing designs, then apply it to three case studies of design, and finally derive from them a set of questions to consider when designing and analysing multi-user interfaces for collaboration.
History
Publication status
- Published
File Version
- Accepted version
Journal
ACM Transactions on Computer-Human InteractionISSN
1073-0516Publisher
Association for Computing MachineryExternal DOI
Issue
1Volume
19Page range
1-25Department affiliated with
- Psychology Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2012-05-09First Open Access (FOA) Date
2016-11-04First Compliant Deposit (FCD) Date
2016-11-04Usage metrics
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