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Negotiation in Service Orientation Environments

journal contribution
posted on 2023-06-08, 10:14 authored by Ahmed Elfatatry, Paul Layzell
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History

Publication status

  • Published

Journal

Communications of the ACM

ISSN

0001-0782

Issue

8

Volume

47

Page range

103-108

Pages

5.0

Department affiliated with

  • Informatics Publications

Notes

Originality: This paper establishes the nature of a software `as a service¿ rather than `a product¿ and is a precursor to wok on web services and service-oriented software. It addresses the commercial issues which need to be addressed for effective, high-level software services and maps these needs on to the then emerging delivery technologies. The originality of the paper arises from its establishment of key principles for effective service delivery. Rigour: This work is based upon social science models of supply chain management and service delivery, mapped into the technical domain of software. Significance: This work has started several lines of research into the delivery of the framework proposed in this paper (referenced below). A combined doctoral school across three universities (UMIST/Manchester, Durham and Keele) has been established with researchers working on delivery structures. Impact: The work has developed a community of interest currently supported by an EPSRC Network Grant (SOSorNet, EP/D036852/1). The work has also underpinned an EPSRC Distributed Information Management Grant (IBHIS, GR/R51971/01) which employs some of the techniques developed in this work. Citations: 15 Google Scholar.

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2012-02-07

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