Negotiation in Service Orientation Environments

Elfatatry, Ahmed and Layzell, Paul (2004) Negotiation in Service Orientation Environments. Communications of the ACM, 47 (8). pp. 103-108. ISSN 0001-0782

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Item Type: Article
Additional Information: Originality: This paper establishes the nature of a software `as a service¿ rather than `a product¿ and is a precursor to wok on web services and service-oriented software. It addresses the commercial issues which need to be addressed for effective, high-level software services and maps these needs on to the then emerging delivery technologies. The originality of the paper arises from its establishment of key principles for effective service delivery. Rigour: This work is based upon social science models of supply chain management and service delivery, mapped into the technical domain of software. Significance: This work has started several lines of research into the delivery of the framework proposed in this paper (referenced below). A combined doctoral school across three universities (UMIST/Manchester, Durham and Keele) has been established with researchers working on delivery structures. Impact: The work has developed a community of interest currently supported by an EPSRC Network Grant (SOSorNet, EP/D036852/1). The work has also underpinned an EPSRC Distributed Information Management Grant (IBHIS, GR/R51971/01) which employs some of the techniques developed in this work. Citations: 15 Google Scholar.
Schools and Departments: School of Engineering and Informatics > Informatics
Depositing User: Paul Layzell
Date Deposited: 07 Feb 2012 15:52
Last Modified: 28 Mar 2012 13:59
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