‘He pours love and you eat it’: a psychoanalytic study of human contact and love in affective labour

Özdemir Kaya, D. Derya and Fotaki, Marianna (2022) ‘He pours love and you eat it’: a psychoanalytic study of human contact and love in affective labour. Organization Studies. pp. 1-24. ISSN 0170-8406

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This psychoanalytic study of affective labour focuses on its two central elements: human contact and love. It is based on a multi-sited organizational ethnography of the fine dining sector in Istanbul, Turkey, where new restaurant areas known as ‘show kitchens’ place chefs in face-to-face contact with patrons. To understand the psychosocial processes of affective production, we analyse chefs’ and patrons’ experiences of encounters in and around ‘show kitchens’. We demonstrate that affect is produced through unconscious contact mediated by socio-cultural representations, which are hegemonized by the ethos of love for one’s job. We contribute to the extant literature on affective labour by studying the desirous interplay between producers and consumers of affect. Specifically, we theorize the role of the psyche in affective production, and offer a new, psychoanalytic conceptualization of affective labour. We conclude by discussing our conceptualization’s organizational and political implications.

Item Type: Article
Keywords: affective labour, human contact, Lacan, love, psyche, psychoanalysis
Schools and Departments: University of Sussex Business School > Management
Subjects: B Philosophy. Psychology. Religion > B Philosophy (General) > B0790 Modern (1450/1660-) > B0808 Special topics and schools of philosophy > B0841.6 Subjectivity
B Philosophy. Psychology. Religion > BF Psychology > BF0173 Psychoanalysis
B Philosophy. Psychology. Religion > BF Psychology > BF0511 Affection. Feeling. Emotion
H Social Sciences > HD Industries. Land use. Labour > HD4801 Labour. Work. Working class
H Social Sciences > HM Sociology > HM0711 Groups and organisations > HM0786 Organisational sociology. Organisational theory
H Social Sciences > HQ The Family. Marriage. Women > HQ1101 Women. Feminism
Depositing User: Derya Ozdemir Kaya
Date Deposited: 12 Jan 2023 09:35
Last Modified: 16 Jan 2023 11:38
URI: http://sro.sussex.ac.uk/id/eprint/110092

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